Support

Contact Support

Email sase@wirelessautoswitch.com or call 718-930-1990. Change logs: Wireless AutoSwitch XPV · Wireless AutoOff.

If There Is A Problem

First make sure you are using the latest version. Download and install the latest version of your product (remember to enter your permanent license key during installation, if you have one). Also check the WrlsAutoSWLog.txt file in the installation folder for error messages.

Create A Debug File

Start while the computer is hard-wired:

1. Open the Services console (Start, Run, services.msc).
2. Stop the Wireless AutoSwitch service.
3. Go to C:\Program Files\Wireless AutoSwitch (or C:\Program Files (x86)\Wireless AutoSwitch).
4. Create an empty file named debug.txt.
5. Start the Wireless AutoSwitch service. The debug.txt file should disappear.
6. Wait 30 seconds, disconnect the wired cable, wait 30 seconds, reconnect the wired cable, and wait 30 seconds.
7. Stop and restart the Wireless AutoSwitch service. This step is important because it ends debug mode.
8. Find C:\wrlsdebug.txt (sometimes it is in the installation folder) and email it to sase@wirelessautoswitch.com with a short note about the issue.

Repair WMI Issues

Wireless AutoSwitch will not work if Windows Management Instrumentation (WMI) is broken or corrupt on the machine, as noted in the manual. Wireless AutoSwitch does not cause this issue. If your debug log contains the line TERMINAL WIL ERROR=>3131 (OleExecute: Not a valid OLE object...), WMI needs to be repaired.

• Windows 7 and later: open an administrator command prompt, run net stop winmgmt, then winmgmt /resetrepository, and reboot.
• Windows XP: search for “Repair WMI”; for a scripted approach search for “FixWMI.cmd”.

Preventing The Service From Being Stopped

Non-admin users cannot stop the Wireless AutoSwitch service. To stop local administrators from stopping it, use Group Policy:

1. Log on with an account that can create Group Policy objects (for example, a Domain Admin) on a machine that has the Wireless AutoSwitch service installed.
2. Open the Group Policy Management Console (gpmc.msc). On current Windows versions it is included with the Remote Server Administration Tools (RSAT).
3. Select the Organizational Unit (OU) that contains your client computers. If this is the default Computers container, link the GPO to the domain instead.
4. Right-click the OU and choose Create a GPO in this domain, and Link it here. Give it a distinctive name such as “Wireless AutoSwitch Service”.
5. Right-click the new GPO and choose Edit.
6. Go to Computer Configuration, Windows Settings, Security Settings, System Services.
7. Double-click the Wireless AutoSwitch service and select Define this policy setting.
8. Edit security so only a group of designated administrators can change the service (remove Administrators), and set the startup mode to Automatic.
9. Click OK and close the console.